Duty station: Sarajevo
Departments: Resource department – ICT section
Contract type: Internship (unpaid), duration 1 – 3 months max., starting as of May 2014
Purpose and Scope of the Position
IT Intern will take part of IT Helpdesk under the coordination of IT Helpdesk specialist and will provide support to end-users. His/her duties will involve providing telephone advice and support, tracking and resolving IT problems, as well as reporting and documenting them.
Duties and Responsibilities
Departments: Resource department – ICT section
Contract type: Internship (unpaid), duration 1 – 3 months max., starting as of May 2014
Purpose and Scope of the Position
IT Intern will take part of IT Helpdesk under the coordination of IT Helpdesk specialist and will provide support to end-users. His/her duties will involve providing telephone advice and support, tracking and resolving IT problems, as well as reporting and documenting them.
Duties and Responsibilities
- Point of contact for IT related problems received via e-mail, phone or personally
- First aid helpdesk support, solving hardware, software and communication problems, reporting to IT Helpdesk specialists
- End user support for standard and specialized software applications
- Cabling, testing and labeling of data and voice connections
- Comply with administrative processes related to the job
- Any and all other related duties required for the completion of their work as may be assigned to the incumbent of the position.
- University degree in computer science
- Good knowledge of computer hardware maintenance and troubleshooting
- Good knowledge of Microsoft Windows software platforms and standard office applications (Word, Excel, Outlook, PowerPoint, Access, etc.)
- Good knowledge of LAN infrastructure
- Good communication, organizational and interpersonal skills
- Good written and spoken English
- Ability to work in a team as well as work unsupervised
- Mature judgement.
Human Resources
Office of the High Representative
Emerika Bluma 1, 71000 Sarajevo
Bosnia and Herzegovina
Fax: +387 (0) 33 283 771
E-mail: application@ohr.int
Reference number: 2014/002b
Closing date for applications: 20 March 2014
Only short-listed candidates will be contacted
No telephone inquiries please